Return and Refund Policies
Return and refund policies on biteskart
1. Can I cancel the product I Ordered on biteskart ?
We had made return and refund policies easy for our customers but we accept order cancellation only if the order has not been dispatched yet. If you still wish to cancel your order, a 2-way shipping fee will be charged. Please email us on firstname.lastname@example.org for any cancellations.
2. When Can I Return the Product I Ordered?
You can return the products:
- If the product reaches you in a condition which renders it unfit for use, beyond expiry date etc., we urge you to contact us within 24 hours of delivery. We will analyze the issue through photographs or at our warehouse, as the situation demands, and upon finding that the product has reached you in a condition as stated above, initiate a refund within 48 hours.
- We do not accept ‘Taste’ as a factor for returning the product, as we acknowledge and understand that everyone may not have the same/similar taste preferences
- We try our best to perfect our product description found on https://www.biteskart.com with pictures, but these pictures may vary in color, texture, print etc., we do not accept returns on these bases.
3. How are refunds processed?
A refund will be initiated within 2 days of acknowledgement of an issue. It will be processed to the original payment source except COD. In the case of COD, our team will contact you for your bank account details in which the amount can be credited.